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Help - Contact Information

Have a question about Title IV federal student aid or one of the services the Department of Education provides? Contact one of our Customer Service Centers or Federal Student Aid Offices.

To jump to another "Contact Information" section, please click Service Center for Schools, Service Center for Students, or Quick Reference to Call Centers (PDF).

Federal Student Aid Offices

  • Conferences

    General Conference information can be found here.

    Phone: 202-377-3633

  • Default Prevention Assistance

    For questions related to default prevention.

    Phone: Click on “More” for detailed contact information

  • Experimental Sites Initiative

    Schools that participate as experimental sites test the outcomes of modifying specific components of the laws and regulations governing the awarding of Title IV aid. The Department of Education uses the results of these experiments to guide regulatory policy changes and propose legislative changes that will enhance program integrity, improve student outcomes, and reduce administrative burden.

    Questions about how schools can participate as experimental sites should be directed here.


  • Financial Institution Oversight Service

    Call the appropriate Financial Institution Oversight Service (FIOS) division for information regarding audit resolution, guaranty agencies, lending institutions, and servicers participating in the Department of Education Federal Family Education Loan (FFEL) Program.

    Phone: By Region
  • Operations Performance Division

    For questions related to school cohort default rates and appeals/adjustments/challenges to default rate data. Questions about lender and guaranty agency default rates and data corrections to default rate data can also be addressed.

    Phone: Click on “More” for detailed contact information

  • Quality Assurance (QA) Program

    The Quality Assurance (QA) Program helps schools Attain, Sustain, and Advance exceptional student aid delivery and service excellence.

    Phone: Click on "More" for detailed contact information

  • School Participation Division

    Information and guidance on audit resolution, financial analysis, program reviews, technical assistance, and school and program eligibility/recertification.

    Phone: By Region

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