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Help - IFAP FAQ


The following list of "Frequently Asked Questions" may be helpful in navigating through the IFAP website. If you need further assistance, you may use the Feedback button above.

IFAP Frequently Asked Questions (FAQ)

General

Members



General

  • What is IFAP?
    Information for Financial Aid Professionals or IFAP is an application that was developed to provide school and financial partners with electronic access to the many FSA publications that guide the administration of the Title IV Student Financial Assistance programs.
  • What is "Current Publication by Title"?
    The current FSA publications page looks very similar to the 'Archived Publications by Title' page. However, the "current" page only includes the most recent publications. Current FSA Publications are those generated within the most recent three years. In this case, "Year" can be defined as Calendar or Award Year.
  • What is "Archived Publication by Title"?
    The archived FSA publications page looks very similar to the 'Current Publications by Title' page. However, the "archived" page only includes "older", non-current publications. Generally, any FSA publication that was generated more than three years (calendar or award) ago is considered "archived".
  • What is "Publication by Topic"?
    The publications by topic option allows you to search for documents by specific program area: Pell, Direct Loans, etc. If you do not know which publication to reference, start here. The topical listing is intended to function like the "catalog" in the library.
  • Where can I find attachments in Publications?
    Attachments in publications are generally positioned at the top of the page. The detailed description of the attachment is generally positioned at the end of the publication.
  • Does IFAP have a Secure Area?
    The IFAP website is fully accessible to the general public. The "Member Services" area of the IFAP web site is a value added service offered to our customers. Click here to reference FSA's Privacy Policy.
  • What browsers does IFAP support?
    Currently, the IFAP website is designed to support Firefox version 2.0.0.16 and above, and Microsoft Internet Explorer version 6.0 and above. It is also recommended that JavaScript support be turned on to work properly.
  • How do I print from IFAP?
      The steps for printing any pages from the IFAP website are as follows:
    • 1. Use your browser's Print function. This will allow for all visible objects to be printed or
    • 2. Use the Copy and Paste method. Copy the text you are interested in, and Paste it into any other application (email, word processing)
  • What can I do to refresh graphic images on a page?
    The presentation of graphic images on a page varies by browser. On occasion you may need to use the "Refresh" button of the browser to update information on the page.
  • What should I do if a document link does not work?
    On the rare occasion where you encounter a document link that is not working use the Customer Feedback option on top of the IFAP Home Page. Please ensure that you note the document link or page where you encountered the problem in the "Comments" area.
  • Other issues:
    Problems using email links: If your email account has not been set up, or if you are not using Outlook email, you will get an error message such as "Your email address has not been specified" when you click on an email link.

Members

  • What do I do if I forgot my username/password?
    Email us.
  • Can I change my user information?
    Yes, the member's area has been enhanced to allow most user information to be updated. Only your name cannot be updated.
  • Can I change my subscription information?
    Yes, members can update their subscription to receive notices of new publications. This can be done for each publication type.
 
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