Loan Servicing and Collection Information

Information for Financial Aid Professionals (IFAP)

Federal Student Aid recognizes the important work members of the community do in assisting consumers with the servicing and collection of their federally-owned loans. Federally-owned student loans include Direct Loan Program loans, TEACH Grants converted to Direct Unsubsidized Loans,FFEL Program loans purchased by the U.S. Department of Education (the Department), and Federal Perkins Loan Program loans assigned to the Department.

Federal Student Aid has consolidated its servicing and collection information and resources on this page. The information and resources are organized into key topical areas below and other useful contact, website, training, and guidance links to the right. Each time we update this page, a notice will appear on the IFAP website’s “What’s New” page and in the IFAP subscription email.

Loan Servicing and Collection
Servicing Overview

Click on the item in this box to access overview information about servicing federally-owned loans.

1-Overall Approach

2-Multiple Servicer Situations

3-Loan Transfer Situations

4-Performance Metrics and Allocations

Loan Servicing and Collection

Click on the items in this box to access loan servicing and loan collection communications posted on IFAP.

Loan Servicing

Loan Collection

Loan Servicing and Collection
Frequently Asked Questions

Click on the item in this box to access frequently asked questions about servicing and collection of federally-owned loans.

Frequently Asked Questions

Loan Servicing and Collection
Borrower Resources

Click on the items in this box to access resources for borrowers about repaying their federally-owned loans.

How to Repay Your Loans

Income-Driven Plans

Loan Simulator

Loan Consolidation

Forgiveness, Cancellation, and Discharge

ED Blog: Student Loans

Pick a Repayment Option

TEACH Grants

Loan Servicing and Collection
National Student Loan Data System

Click on the items in this box to access NSLDS reports, reference materials, and websites.


Reference Materials

Professional Access

Student Access

Loan Servicing and Collection Forms

Click on the item in this box to access forms. Servicer address information for correspondence, form, and document submission is located on the right side of this page under the Addresses heading.