Posted Date: December 28, 2005

Presentation Title: Interest Session: 1-800-4FEDAID - Top 10 Reasons Students Call

Conference Dates: 2005-10-31 to 2005-12-02

Type: ED Conferences

Note: These files may have outdated information since federal regulations & FSA operations change accordingly. To locate the most current conference PowerPoint Presentations, go to www.fsaconferences.ed.gov.

Are you looking for a better understanding of the Federal Student Aid Information Center (1-800-4FEDAID)? Come find out what the nearly 7 million annual inquiries from students, parents and members of the financial aid community are all about. This session will provide a greater understanding of the contact center operations/management and contact data and trends. An actual Customer Service Representative will be available to provide insight into the most frequently asked questions and the financial aid issues that continue to challenge students and parents. Come and share your suggestions for enhancing customer service delivery.

The attached presentation is in Portable Document Format (PDF), 882KB, 35 pages and also in MS PowerPoint (PPT), 10.8MB, 35 pages.

Attachments/Enclosures:

Interest Session: 1-800-4FEDAID - Top 10 Reasons Students Call in PDF Format

Interest Session: 1-800-4FEDAID - Top 10 Reasons Students Call in PPT Format

   

End of Page