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Quality Assurance Program

Getting Started with the QA Program (2013-14)

Click here to download the Windows Media file. Click here to download the PDF slides. To find out more about the Quality Assurance Program and submit a letter of application click here.

Customer Satisfaction Survey for QA Program Schools - Coming Soon!

All schools participating in the QA Program will need to complete the survey.

Revised Verification Requirements

Question: Must schools that participate in the Department’s Quality Assurance (QA) Program adhere to the revised verification requirements for “acceptable documentation” as it relates to verification of income, taxes, and untaxed income?


2013-14 Sampling

Below is the training we held In January related to sampling for 2013-2014.

Random Sampling Protocol for 2013-2014 (PDF Slides)
Recorded Session (WMV file - 11MB)
Recorded Session Transcript (Word File)

2011-2012 Verification Selection Criteria Training

You can now view the recorded training from March 30, 2012. Click here and select Save As. You can then save the zip file containing the training materials, transcript and recording on your computer. If you have any questions please contact us.

Page last updated April 2015

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